Dropped off my vehicle for an oil change and tire rotation. Was told it would be ready in 90 minutes. Came back 2 hours later, they hadn���t even started on the service and the vehicle was sitting outside. The service rep acted like it was a huge inconvenience when I asked how much longer it would be. 40 minutes later the vehicle was finished. Paid, gave me the paperwork and the rep said something to the effect that he gave me a discount for waiting which equated to $10 off the bill. After getting home and reviewing the paperwork, the service tech checked the yellow circle (requires attention) for air filter, transmission and differential however offers no explanation as what work needs to completed in any of the paperwork nor did the service rep address the items. On a side note, no shuttle or courtesy car was available so I waited in the lobby. The lobby was incredibly cold even for Alaska standards.