Confirmed Sales Customer
First, I would like to say that my sales representative Jameel is and continues to be a class act, he is extremely bright and understanding that a new vehicle purchase is an extremely important to an individual. It is usually the second/third largest investment a person makes. This review has no bearing on Jameel but rather the inability of the Dealership to communicate and concisely resolve a terrible buying experience. January 26th, 2024 was supposed to be an exciting day, I sold my previous family vehicle and decided to upgrade into the 2024 Chevy Silverado 1500. I was beyond excited because this was the 4rd vehicle I was purchasing from Chevy South Anchorage and based on my experience of service and quality I was confident that my buying experience was going to be similar to my previous purchases. The vehicle I selected was on the lot, when Jameel tried to bring the vehicle upfront for me to inspect, it was dead and had to be jumped. Understandable considering Anchorage had a weeklong cold snap with negative temperatures and the vehicle may have been sitting on the lot for a bit. Once jumped, I inspected the vehicle and found that it was perfect for me, Jameel brought the vehicle around back and prepped it while I completed financing. However, the vehicle wouldn’t start again, and I was told that it was cold and we will swap out the battery and assured everything was good with the vehicle. After the transaction was completed, I was able to drive the vehicle off the lot and finish family activities for the rest of the day. The following morning, I tried to start the vehicle to take my son to hockey and found it was dead yet again. I called the dealership who sent a tow truck to my house to pick up the vehicle to have it inspected again. Throughout the day, Jameel kept in contact with me through text and informed me their new inventory technician had inspected the vehicle and found no issue, I was then questioned if I left something on in the vehicle that could have drawn the power from the battery, to which I replied “No”. Into the early evening, I was told the car wash may have disrupted something and the vehicle was placed into warm storage to thaw out. That evening, January 27th, 2024 Jameel had informed me that is was starting without issue and the vehicle had been set to factory settings by the technician. It was apparently starting without issue. Jameel and I discussed leaving the vehicle in the yard as I didn’t want to bring it home and have it not start in my driveway. The following morning January 28th, 2024 Jameel called to let me know that again, the vehicle was not starting. Frustrated beyond belief, I let Jameel know that I needed a vehicle, and this was unacceptable as the truck had 50 miles on it and I needed a vehicle for work on Monday, January 29th, 2024. Throughout the day Jameel did his best to communicate but I could tell that his hands were tied from the Dealership Management, all I wanted was the issue to be resolved or provided a temporary vehicle until the issue was fixed with the vehicle. You would think after spending $60K on a vehicle the Dealership would intervene on any issue with immediate resolution to protect their brand name, but for me, I’m still waiting for a service tech to call me this morning (January 29th, 2024) to even provide an update on my vehicle. As of today, I’m spending additional money having to Uber around town on my own dime. This is beyond ridiculous and a caution others. At this time, I’m discussing the issue with my attorney and will be considering action under Alaska Consumer Protection statutes if this issue is not resolved immediately. Maybe the dealership GM will step up and give me a call, who knows, maybe this survey will prompt them to do the right thing.
Nicholas O.
ANCHORAGE,
AK
Business Response
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