My 2015 Chevy was brought in for no oil pressure, one of service guys accelerated the vehicle and popped the motor, vehicle was in for a month for service I then picked up the vehicle and following morning onstar sends me a notification stating why check engine light came on again, a connector from the motor is bad and it's in the shop again not to mention I didn't receive a loaner car.
Great customer service and quick turnaround on a late day request for an oil change. Plus I got assistance in figuring out the towing capacity of my 2016 Chevrolet Suburban. Thanks to Shane! He's always the most professional, kindest and 'even-keeled' one at the helm of the Service department.
I had a new motor installed in my truck. After picking it up, I drove it home only to bring it back within a few days for a knocking sound. After being fixed I picked it up and within 30 miles of picking it up the knocking noise came back. So it's back to dealership again. But It's 200 miles one way drive for me.
My faith has been renewed in the dealership ! I can't think of he guy s name who does check in for oil change but he was AWESOME!! I had my hands full with my new puppy and he made my oil change super smooth! Thanks so much to him. Super quick super convienent!!
I live in Soldotna but choose to come to your dealership for service. In the past as well as now I am impressed by the quick service and professionalism of your staff. I will be back in the future for further car care.
Service was fine, but the price advertised on the board hanging in the service department was not what my final charges were (30k standard transmission fluids change). When I asked what the difference was they said 'oh there was additional fees for parts/time/etc.' The price advertised should be what is paid when the service has been completed.