I went in for an oil change and TOTALLY unaware of the price change! I even asked because the signs were not up at that time and the guy helping me STILL didn't mention the price had gone up! I did not find out UNTIL it was time to pay and it totally caught me off guard! I was expecting to pay what I had been paying and even if he would have told me when I asked I still would have felt better but because he didn't I really wasn't that happy this time around. Customers need to be INFORMED a head if time so as a customer I didn't appreciate that surprise at all!!!
I hope Chevrolet of South Anchorage values Hart Swartz as I do. Hart always takes care of my truck when I bring it in, most times unannounced without an appointment. Hart still works through his busy schedule and takes care of my needs
This is Tue worst service that we have had in the 20plus yrs we have been using going to this dealership. Came in for an oil change and someone checked my vehicle in. They told me it would be about an hour. We sat and waited for the vehicle to be completed. We watched our vehicle be pulled in and then out. We sat for 15 mins and no one came to let us know it was done. We went to service counter and they could not find the service person that checked in our vehicle and he was the only one that could check us out. They finally located him after about 20mins and he came out and a acted as nothing was wrong. Service has continually gone down hill over the last twenty years.
I had my 2014 Silverado for service. Shane Schenker is my contact at the service department and has always provided exceptional customer service. Shane is the reason I have my truck serviced at Chevrolet of South Anchorage.