I took my car in for an oil change and waited at the dealership for it to be completed. I noticed at one point that my car was sitting outside and not in the bay where I had dropped it off. Hmmm...I figured it had been checked in for service and was still waiting. A half an hour later, I noticed the car hadn't moved. Another 20 minutes or so goes by before the mechanic brought me my paperwork and keys along with three or four other customers' items. My car had been finished all the time I was seeing it outside. Why did it take 45-60 minutes before I was brought my keys? Why didn't they text me my car was done? They texted me to let me know who my mechanic was, but not when my car was done. It's a good thing I didn't have to go to work that day.
The oil change department does a nice job with their process to get the job done and vehicles returned in a timely manner. I wish the same could be said for the overall car repair department. Never have been impressed with the service department as a whole.
Mike got my appointment setup in a timely manner, checked me in within minutes of my arrival and had my vehicle ready by noon. Always pleasant to work with him and love his humor. Next time I’ll be sure to bring donuts!!
I brought my truck in to have the correct exhaust tips installed. When I picked it up and got home I could clearly tell that one of the tips are installed crooked. I also could clearly tell where the maintenance person touched my bummer installing the tips because of the hand prints.
This dealership is not like it use to be. You feel welcome, staff greets you with a friendly smile. Now everytime I go in for service is like I am their annoyance, they definitely make you feel like you don't belong there, make you feel like your not welcome there. Is getting hard and harder to go back to get my vehicle service.
This reflects our experience with the service manager Ryan Colgrove, although the whole experience was less than pleasing. The only way for our car to get into the queue for repair was to drop it off via a scheduled time. Our vehicle sat from August 8th until early October before it was even moved into the shop for diagnosis. This kind of wait time just to hold a spot for repair is insane. Total time at the dealership was 70 days. Roughly 4 of those days our vehicle was actively being worked on. Repairs that were made appear to be of good workmanship. I have no doubt that the technicians working on these vehicles are hardworking tradespeople, but the scheduling and management of work orders is less than impressive.