Jacob Baldridge is truly amazing. If it wasn't for him I would have never purchased my new camaro ss. I ended up with a few minor issues with the car after I purchased it and Jacob made sure that all the issues were resolved.
We want all our clients to have a comfortable and stress-free experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Oil change was done and after I was told I might need a filter and another service but I was not told until after the oil change was finished and I was ready to go. I do not want to come in again for these things but now I may have to because I was not told about the possibilities of the need.
Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing, please give us a call at (907) 205-4776 so we can discuss your experience further. We look forward to hearing from you.
My car was with you for over 24hours. No one called me to update me. Once I called I had to wait for a call back. He proceeded to let me know that my car wouldn’t even be looked at until the following day. I ended up being without my car from Monday-Thursday. I was told the wiring for my headlights would be changed out which was why the cost was almost $300 the paperwork reads that they only changed the bulbs. So I’m not sure what was done. I was told the tech threw away my after market LED lights but in reality they were left in my car on the floor. I was told if I wanted to keep them I should have told them upfront, but at the time of drop Off I didn’t know they would be removing my lights. My Rep Nick has poor customer service skills. He answers the phone un-professionally “go for nick” and doesn’t say goodbye when he ends a call he just hangs up. He says he will Call back in 10 minutes and twice that was not 10 minutes it was hours until I got a call back. The prices quoted to actually fix my car for the reason I brought it in was so astronomical I can’t even afford to fix it. I’ve lost any trust in your store because of the service I received and even if I had the 2 thousand dollars to fix the AC on a car that I bought brand new from You all 6 years ago I wouldn’t bring it to you. I wish I had known my air/ac would only work on a new car for 6 years and I never would have purchased this vehicle from you. This car she be reliable, but this is the 3rd time I’ve had to bring it in for non minor issues. Now of course I have no warranty to cover any of the work. Nick also said he would email me on Friday with the suggested work to get done to my vehicle, it’s Monday and still no email. He claims it’s his opinion none of the work recommended by the mechanics is needed right away, but I don’t trust anything he says now and I paid $150 for you all to look at my vehicle and tell me what all needs to be repaired.