Was told in a email to Schedule a time to service my truck. Schedule an appointment, went there and was told to pay for service when I payed for oil service for three years. Told me I was not ready for free service. Waited for about an hour to get truck checked into shop, Just no organization who was first and who was scheduled for an appointment. Was not happy, I left shop and then I get a call an hour later that they lost my truck.
Hi, it is disappointing for us to hear that your experience was anything less than great. We hope you are willing to give us another chance. Please reach out to us at (907) 205-4776 so we can work towards a resolution.
When I dropped off my truck. Everything was good. The guy I dropped it off with was nice and even told me that they were backed up a bit that was on a Wednesday. The following Tuesday they told me it would be done the following day. Never got a call. Called the following day. They said the tech had gotten to it an hour after I called to check the status. Told me be done on the following day. Thursday comes and goes. Still nothing. Call Friday morning to check the status. Whoever answered the phone was extremely rude. Cut me off after I asked about my truck and gave my name. Wouldn’t let me tell home to send the shuttle to my grandmas address since I had her car and had to drop it off. Hart got on the phone after whatever jackass handed him the phone and was able to get things taken care of. But if y’all are gonna say it’s gonna be done one day and it’s not. Probably should call the owner and tell them it’s gonna take longer than y’all thought.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to work towards a resolution, so if you are willing, please reach out to us at (907) 205-4776 to discuss this further.
I wish we could make appointments at a certain time to have our vehicles looked at and fixed rather than just dropping it off and going days without a vehicle, when I could have been driving my vehicle those 4 days waiting in your shop. Shane was great and made sure to contact me quickly with questions and details. I brought my truck in for a different problem, and it seems as though the "other" problem they were able to diagnose and fix took care of my original problem, because my abs breaking system has been just fine ever since I got it back, so that saved me a lot of money in the end.