Every time I go to the dealership, I am treated with respect and value. All of the Service Tech's welcome me and ask me how I'm doing. In addition, the Service Manager, Kenny makes a point to check on me and how my 2019 Chevy Silverado is running. I love this type of service.
I appreciate the ease of scheduling appointments and the organization upon arrival but your system really needs to coordinate with the On Star system. I was prompted to make an oil change appointment via my truck, texts, emails etc. I was urged to make an appointment and did so through the app then verified via phone. Not until I took time off work to attend in person was I informed I needed to wait an extra 400 miles in order to utilize my lifetime oil change. The technician at the service desk kept telling me I either had to pay for the full oil change or wait and come back. The manager took care of the situation but it was really frustrating.