I brought my Suburban in when I was leaving on a trip. I was taken to the Airport in my Suburban and the driver helped to unload my luggage. When I returned I was also picked up in my Suburban and signed the paperwork and took the driver to Chevrolet of South Anchorage and then drove home. Everything I asked to be fixed was done and I am very pleased to find all the problems are now working properly.
Here at Chevrolet of South Anchorage, we strive for excellence, and are disappointed to hear that you received anything less. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (907) 205-4776. We look forward to hearing from you.
Spoke with Jacob and Mike on the phone about what I wanted. They both listened and explained the process of purchasing a new vehicle. I live out of town and Mike picked me up from the airport and I was in driving away in my new rig in less than an hour!
I'm generally pretty happy with the service at the dealership. I had an appointment scheduled for Monday morning. The dealership was backed up and wasn't able to look at my truck until Tuesday. I had to call Monday evening and Tuesday mid-day to get updates and the service rep didn't have any specific information available, which gave me the impression that they had not been able to look at it yet. Once they were able to get to it, they diagnosed it quickly and were able to get it fix by Wednesday afternoon.