This was the second time for service. First time was better experience. This time I had a list of items needing attention. Which after waiting for a good 25 minutes for the service guy I had talked to on the phone to finish up with the customer he was working with. Not sure why you do it like this when there was 3 other service guys sitting there. Yes I’m sure working but not with an actual customer. So for me to just be standing there for that amount of time not being helped. Didn’t really feel like I was very important as a customer. Might be the system you us. Just letting you know how it makes someone feel just standing there. Watching a lot of disorganization. So one of the items on my list being my headlight on one side wasn’t working. I had tested the head light with new bulb before I brought it in & new it was more then just changing the bulb. Because I tried this first. But when I brought it in not sure if it was because I was a female but they brushed it off & said we will change the bulb. I let them know it wasn’t the bulb. But with the yeah okay didn’t seem they had any thought that I had already attempted this. Also on a side note the design for bulb replacement in the newer trucks terrible. I figure it’s to try & get more people to bring in there vehicals to have it done in service. Okay so after a hour of dropping of my truck. Couple days later I got call about what was covered by my extend purchased warranty. I was happy to hear everything. I also got oil change as well. After that call almost two weeks goes by. I don’t like to bug & have another truck (GMC) t drive so I gave plenty of time for a call. The service department looked very busy when I was there. So I figured I’d get a call, but I didn’t I finally called to check & they seemed to think I had my vehical & was awaiting parts to bring it back in. After my last name spelling got figured out. (Pretty popular last night not tough spelling) I was found in the system to be told looks like it’s all done & I he was working on closing out paper work. But couldn’t find the paper work so, I was told I would get a call back after it was found. So again took my phone number. Which you should have had since I did receive one call about what was approved on the warranty. Only thing I was happy about was I was only was going to have to pay my 500 deductible & for oil & head light bulbs. Anyways I gave my number again & not to my surprise never got a call back. I called the next day after 9:30 to see when I could pay & pick up my truck. After being on hold for some length of time again waiting for service guy I had been already dealing with. We talk he has found paper work & starts with reasons why he didn’t call back. I felt pretty much like he thought that was enough & I really didn’t matter as a customer. Then they total was given which increased by almost 300 dollars. Which I was never called and talked to about. As far as I new warranty was paying for everything. But I guess my headlight wasn’t covered due to the modular cap wasn’t on & moisture damage was caused to wires & so they weren’t covering that.(those modular caps are a pain to get on) I was never called to be informed about this since the cost now went up or if I wanted them to proceed. Also I was informed I needed two modular caps since the ones that came on the truck were missing the rubber seal part. I never got the old ones back so who knows if I even got brand new ones or just the rubber seals to old ones replaced. No information I was given.
I am really upset I had my car there for 17 days I asked for it to get fixed talked to the guy handling it 3 times and all 3 times said I want the oil changed and you all owe me a detail job on it from when I bought it and nothing was done but fixing a problem a new car should not even have plus when I got this dang Tahoe I told sales guy I wanted a Tahoe with sunroof and got most way home and very tied from flying and it did not have one anyway got 2 cars from you all and I am really unhappy with what hapoen
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (907) 205-4776 at your earliest convenience to discuss how we can turn your experience into a positive one.