My husband and I started our purchase with Steve over the phone since we live in Fairbanks. It was super easy and efficient. A few days later we flew down and finished paperwork with the help of Jerry who was wonderful. The finance department was personable and had us ready for the road in no time. We couldn���t be happier with our experience or purchase!
It was very troubling that our new 2020 Silverado 1500 with less than 1000 miles on it did not start, at our home in Kenai as we were getting in it for a trip to Anchorage to catch a flight out of state. The battery was completely dead with no cab or instrument panel lights active. I jump started the truck, but then the service parking brake light came on, and although we did not engage the electronic parking brake, the brake was on and no matter what we did, the brake would not release, even after calling the dealership...service was closed but we spoke to a salesperson who tried hard, but couldn't help us. Luckily we had a second vehicle, a Ford, to get us to ANC. The Silverado had to be towed to Anchorage. When I was notified that the vehicle was ready, and went to pick up the vehicle, the service person could not give me an explanation as to why this happened to our brand new vehicle. The explanation he did give me just didn't make any sense. He was just making up explanations to appease me, but I know better. I am not entirely without knowledge how vehicles work. This makes me extremely nervous that this will happen again. I hope we did not purchase a "lemon", as much as we like the truck.
I went in for an oil change. It was fast and efficient and all employees were friendly. When I went to check out, I looked at my invoice and it said that my brake fluid and air filter were in the yellow range. It would have been nice to told about this to avoid having to make an appt. to come back and have it done later.