Everything was great as usual it was just an oil change but it���s nice to have the peace of mind that somebody was underneath that vehicle and looking for leaks I can always ask questions and I can always get answers. Thank you
Hart and the service team are very professional. They work hard and explain your options in a clear way. The turn around time was amazing considering the scope of work and they even diagnosed an unknown issue that would have gone unnoticed. There���s very few places left where the customer is treated first class so I appreciate Hart and the service team.
Steffan was amazing! I had come in earlier last year and had a less than amazing experience with a different associate while looking for a truck, this time was different! Steffan took the time to to find out what I wanted and at no time did I ever feel like it was a take it or leave it offer . He was patient and worked diligently with the finance manager to get what I thought was a fair deal for not only my trade in, but also for the truck! I���m elated with my purchase and will definitely seek out Steffan for any future vehicle purchases.
Made my appointment a week out for oil change also requested a tire balance. Was told they didn���t have time to balance my tires. Then I was called and asked if I wanted the dealership to change differential fluid and transmission fluid flush, this was after the individual at the dealership said he didn���t have time to do a tire balance. Then when I went to pay I presented my military ID and was told the dealership doesn���t offer military discount on oil changes. The mans desk has a sign on it that says you must present military ID in order to receive the discount or something to that nature. I read that to him and he stated that was for a different department which was not stated on the sign. I asked him had it always been this way? He said it changed a little while back. This was by far the worst time I���ve had at this dealership and I would not recommend going here for service. How can you tell someone you don���t have time to do a service but then offer them another service that would take just as long?