I am a “frequent flyer” at this dealership. I bought my vehicle here and receive all necessary services to maintain my vehicle at the service department. Every experience I had with this Lithia has been excellent, aside from my latest experience. I made an appointment for Friday, February 9th at 7am to have my radio and power mirrors fixed, and oil changed. Glen was the advisor working with my car. It took ten days for me to get my car back. For ten days I was borrowing other vehicles and getting rides when I could. In those ten days I only received one call from Glen updating me on my vehicle’s status. Throughout the week I made several calls trying to figure out what was going on with my car, and two of the phone calls Glen wasn’t even there. On a couple of occasions Glen promised the car would be ready tomorrow, but it never was and he failed to make any phone call to update me with information regarding my vehicle. Finally, Monday, February 19th Glen called saying my car is ready. He said my car has an aftermarket radio, so Lithia can’t do anything about that but I can take it to Safe and Sound. Overall, it took ten days to change the switch for my power mirrors and complete an oil change. I received no reconciliation for this terrible customer service. No apology or any acknowledgement of the poor service I received. In my pervious experiences with Lithia Service Department the advisors always call and inform me about what they’re doing to my car, how much it will cost, and approximately how long it will take to fix. Glen failed to do so. For someone who has given this dealership so much business I expect to have a better customer service experience.
Thank you for letting us know about your recent visit to Chevrolet of South Anchorage. We would like to have a better understanding about your experience. Please reach out to us at (907) 885-0342 at your earliest convenience and we will do our best to resolve this with you.
Chevrolet of South Anchorage did an awesome job handling the airbag recall on my Chevy pickup. I had the pleasure of dealing with Arnaldo who got me out of there in about 35min. I was so happy it made my whole week. Arnaldo made me feel like I was the most important customer in the world even know I didn’t spend any money that day. I have bought 3 trucks from Chevy of South Anchorage over the years and employees like Arnaldo will insure I will buy my next one there too.
Michael Craig Miller, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Chevrolet of South Anchorage!
I brought my 2016 Chevy Colorado into Chevrolet of South Anchorage to get a check engine light fixed and get recall work done. I made an appointment in advance and dropped the truck off at the scheduled time. I was told when making the appointment that the truck should be done same-day, and was told when dropping the truck off that I would receive a call updating me on the status within a few hours. 8 hours later, I had still received no call. I then called multiple times attempting to reach my service representative (Glenn), leaving multiple voicemails but never receiving a return call. Finally, after the 5th call, someone tracked down Glenn, who then told me that the truck had not been looked at at all yet, and would not be looked at until the following day, with the only excuse provided being that a few employees called in sick (which does not explain why no update was ever given or why the truck was ignored even though an appointment was made). I then picked up the truck, without any service completed on the truck, and went to the other side of town to a different dealership to actually get the truck serviced. This is the second time this exact situation (make an appointment, get told the work would be done same-day, receive no updates at all, and end up with the truck not being looked at at all) has happened through Chevrolet of South Anchorage. I reported the first incident to the General Manager, who offered me floor mats and offered no explanation or apology for the poor service I received. The experiences I have had with this service department is the worst customer service I have received in any industry or situation, period. I will now be taking my vehicle completely out of my way, across town, to the other Chevy dealership to be serviced since Chevy of South Anchorage clearly does not care about its customers.
Andrew Timothy Frakes, we regret to hear that you had this experience with us. Here at Chevrolet of South Anchorage, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (907) 885-0342 to discuss ways we can better serve you in the future.
Not impressed with the attitude when asking questions about my vehicle. I suppose since I am a woman I don't know what I am talking about. I wanted a quote on my shocks and the guy said if they aren't making noise don't do anything about them.
Hi Kevin Mccoshum, we regret your most recent visit with us was not up to the standards we strive for. Here at Chevrolet of South Anchorage, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (907) 885-0342 to discuss ways we can better serve you in the future.
David, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Chevrolet of South Anchorage
Christopher, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Richard, we are so happy to read such a great review about Chevrolet of South Anchorage! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Chevrolet of South Anchorage!