I had an appointment at 11 for tire change over and my vehicle wasn't brought in til 11:40. If the department is running late at an 11 o'clock appointment your going to be late all day. Perhaps let the customer know that your behind at the check in time of an appointment.
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
As always my service adviser was great, but it is concerning to me that I have had head gaskets fail at 30 thousand miles and again at 45 thousand miles without even really working the truck hard. The truck is a 6.6 liter Duramax. It is also an issue that the dealership appears to only have one diesel mechanic and I was without the truck for over 40 days including diagnosis and repair. I think there is another issue or the first installation was not completed properly, but I have no back up for those assumptions. The dealer did provide me a loaner car during the bulk of the repair time, but being without the use of my truck for that long of a time period is a definite inconvenience. I may have to try to use the other dealership in the future for repair/warranty work. Part of the reason I purchased a new vehicle in 2015 was to avoid some of these types of issues.I have now lost trust in this vehicle and will have to upgrade again.
We are disappointed to hear that you did not have a more positive experience with us at Chevrolet of South Anchorage. Alexander D Leavens, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (907) 205-4776 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
The buying experience was fine and as expected. The selection was a bit lacking at the Anchorage dealership for what we wanted, but they went the extra mile to locate and bring another vehicle from their sister dealership 300+ miles away in the color and options we wanted.
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Stopped in to inquire about setting up an appointment for my first oil change on my Silverado and Kenny immediately booked my service on the spot. A great surprise along with my original salesman Erich having the time to hang out with me during my wait time.
I had a small problem with the front and rear bumpers. Shane, the Service Advisor, and Bob, my salesman, took the time to listen to my needs and concerns. What’s even more important is they made the necessary repairs right away. Between Bob, Shane and Mike, the Service Tech, they made me and my concerns their priority. I couldn’t be happier with experience at Chevrolet of South Anchorage. Thank you!
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!