1010 Reviews Found
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
I had an appointment at 11 for tire change over and my vehicle wasn't brought in til 11:40. If the department is running late at an 11 o'clock appointment your going to be late all day. Perhaps let the customer know that your behind at the check in time of an appointment.
Paul M.
ANCHORAGE
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
As always my service adviser was great, but it is concerning to me that I have had head gaskets fail at 30 thousand miles and again at 45 thousand miles without even really working the truck hard. The truck is a 6.6 liter Duramax. It is also an issue that the dealership appears to only have one diesel mechanic and I was without the truck for over 40 days including diagnosis and repair. I think there is another issue or the first installation was not completed properly, but I have no back up for those assumptions. The dealer did provide me a loaner car during the bulk of the repair time, but being without the use of my truck for that long of a time period is a definite inconvenience. I may have to try to use the other dealership in the future for repair/warranty work. Part of the reason I purchased a new vehicle in 2015 was to avoid some of these types of issues.I have now lost trust in this vehicle and will have to upgrade again.
Alexander L.
ANCHORAGE
Business Response
We are disappointed to hear that you did not have a more positive experience with us at Chevrolet of South Anchorage. Alexander D Leavens, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (907) 205-4776 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Chevrolet of South Anchorage
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Confirmed Service Customer
Went in and had oil changed while shopping next door at Dimond center
Galen H.
ANCHORAGE
Business Response
Hi, we are so happy to read such a great review about Chevrolet of South Anchorage! Thank you again for the great review!
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Business Response
Hi, thank you for the high star rating!
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Confirmed Service Customer
They are always accommodating in getting my truck in for service and I appreciate they’re considerations since I drive from Soldotna and have limited time.
Rondi M.
SOLDOTNA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet of South Anchorage. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
The buying experience was fine and as expected. The selection was a bit lacking at the Anchorage dealership for what we wanted, but they went the extra mile to locate and bring another vehicle from their sister dealership 300+ miles away in the color and options we wanted.
Louis H.
EAGLE RIVER
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Stopped in to inquire about setting up an appointment for my first oil change on my Silverado and Kenny immediately booked my service on the spot. A great surprise along with my original salesman Erich having the time to hang out with me during my wait time.
Demi S.
ANCHORAGE
Business Response
Hi, we are so happy to read such a great review about Chevrolet of South Anchorage! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I had a small problem with the front and rear bumpers. Shane, the Service Advisor, and Bob, my salesman, took the time to listen to my needs and concerns. What’s even more important is they made the necessary repairs right away. Between Bob, Shane and Mike, the Service Tech, they made me and my concerns their priority. I couldn’t be happier with experience at Chevrolet of South Anchorage. Thank you!
Robert K.
EAGLE RIVER
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Chevrolet of South Anchorage!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
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Business Response
Thank you again for taking the time to let us know how we did. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Shane was outstanding and the rental car lady too. They all was great
Cornell G.
ANCHORAGE
Business Response
Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!
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Business Response
Thank you!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful!
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Confirmed Service Customer
Steve and Shane ere extremely professional and courteous. They were able to fit me in at the last minute on a very busy day.
David K.
ANCHORAGE
Business Response
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi there! We're so happy we were able to help you out! Thank you for choosing Chevrolet of South Anchorage and we hope to see you again.
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Business Response
Hi, thank you for your kind review.
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Confirmed Service Customer
Clone Shane Shenker and staff the entire company with him.
Valued A.
ANCHORAGE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet of South Anchorage.
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Confirmed Service Customer
Everything went as smoothly and quickly as possible.
Bruce H.
EAGLE RIVER
Business Response
Hi, we are so pleased you enjoyed your visit to Chevrolet of South Anchorage! Thank you for the great review!