Customer Reviews

Great job

Despite of what looked like short staffing, they were able to complete the work of my vehicle in a short time frame.

Quick

Has my oil and antifreeze changed

Mike Williams is Awesome!!!

The Express Lube Shop Has Continuously Provided Great Service & Communication.

The hours for the service department states it closes at 5:30 p.m. on the door and website, I never got a call from the service person if my truck was done, so i called 4:50 pm thinking I had time to make it over there. no one answered the phone, it stated to text so i did. then i get a call stating my truck was done, but that they close on 5:00 asking if i wanted to leave it there. Knowing there has been a few trucks stolen from this lot, i said no, I will be right over. When i showed up i asked the guy what time it closes because it states 5:30 pm. He said Oh i was planning on leaving early." I was a bit suspicious to say the least, but most of all , that is NOT good customer service. not calling me when my truck was done, never telling i may not be able to pick it up, then say when I got there way before 5:30 telling me he was going to leave early when i walked into the shop, they were all standing around talking with the door to service area locked, i went it through the waiting area.

Went in for a software update on the 12 of November and then oil change a couple days later. The software update took a couple of hours but there is a nice waiting room. The oil change took about an hour or so but again a nice waiting room. Helpful staff. They are very busy and I am sure trying to find more help. Just gotta be patient and give them time. I did make on online appointmen for the software update. I got there a half hour early and was in right on time.

Steve did an excellent job of getting to know my needs and was very helpful when ordering my new Chevrolet truck

Once I was able to have the recall addressed things went smoothly.

Process was fairly simple and Josh got me an Uber so I didn���t have to wait for my service.

Smooth, quick, straight to the point. Very easy transaction

I am NOT supposed to pay for oil changes. You charged my son $190 for an oil change.

Mike was helpful throughout the whole process. Intuitive and up front about what my vehicle needed. It was completed in a timely manner.

It's was a good experience. We left with a payed off car.

Simple check in process and fast service. Perfect!

They were polite and friendly and got all of the recalls done at once

Its been a hit or miss for getting the airbag recall done. I even had Swicard saying they'ed take care of it but I never got a call from them. You'll at Chevy South Anchorage got it done. Great job and its legal on the road (safe). Thanks for taking care of my 2011 Chevy.

Steve and Brantley helped me out a lot. I was happy to see that the actual sale price matched the website price with all the listed dealer incentives and rebates. Best price in all of Alaska.

Our salesman Gerald was super friendly and knew everything about the Silverado we wanted. He got us the deal we wanted and Mark in finance got us in and out quickly. We love the truck and greatly appreciate getting a no pressure experience. We���ll be back and will tell others. Thanks Guys!!!!