Our Reviews

Great visit

I never enjoy having to bring my car in for service but I was very happy with my experience. Josh got me in right away, he was very friendly and helpful. He also kept me up to date on the progress of my car

Mike in the express service department made my tire experience very positive. He helped me make a decision that was beneficial to me and got me on the road quickly. Can’t say enough how helpful and knowledgeable he was.

Very good experience 👌

The vehicle was scheduled for a software update. I brought the vehicle is at 7 am as recommended by the service department staff and was assured the update would be completed and vehicle available for pickup by the end of the day. This was not done. At 5pm when I arrived to pick up the vehicle I was told it "slipped through the cracks". Staff was polite and apologetic. Work was completed by noon the following day but I expected, and planned upon better service.

My service was excellent and done promptly. The staff were welcoming and answered all my questions… Mike Williams was especially great at check-in. I was very pleased.

Friendly and fast

It was done in not much time

Excellent customer service by intake staff and mechanics on shift.

There were 4 trucks in line ahead of me and I was still done quicker than I am at my home dealership (with an appt!). Mike and the guys were professional and fun to talk with. The only thing that was ridiculous was the price…$191 for an oil/filter change?! GM can’t be hurting for money this bad.

Steve was friendly helpful and realistic. The purchase of the vehicle was straightforward. I was able to get what I wanted for my trade in offer.

We were very pleased with our treatment at your service department starting with Josh the service writer and then with Clever the mechanic. They were quick to take a look at our problem and then to address it. Parts had to be ordered and this was accomplished quickly. We scheduled in to complete the job then picked up our Terrain the next morning. Not sure if it was Clever that actually did the work but a big shout-out goes to whomever the mechanic was that did it! Thanks again Josh & Crew

Dealership employees worked hard to diagnose a mysterious leak! Glad to have my baby back with no warning lights

another great service

Was great. Josh was awesome

It was a very easy process for us and our sale person was amazing

The team was professional there told me everything that needed to be done and then they did it quickly and clearly

Daniel was my salesman. He was very helpful and accommodating.

Fast, friendly efficient service as always.

It went incredibly smooth and i love that the dealer’s continue to check up and see how i’m enjoying my new vehicle

Good quick service

Pleasant experience. Salesman was very helpful.

It was ok

Shane was amazing!

Good work

Josh in customer service was very helpful. Appreciate the follow up. The price was lower than expectations for repair work.

I visited the dealer today to have my oil changed. I was told that it would be completed with in the hour.

Called and made appointment to get the AC fixed and when got there told the car would be needed for a few days. Wasn’t told that up front so wasn’t able to leave vehicle that long. It’s just a simple fix, probably no more than 1/2 hr so it would have been nice to know before the appointment the vehicle would be needed for several days.

Josh was very helpful

Salesperson was very personable and easy to deal with.

great people super service

D8id a very good job for oil change. Got me right in and took less than one hour.

Experience was fine.

Service was quick and easy and timely. Thank you!

My salesman was Rose and I was treated very friendly and respectful from the moment I walked in. He answered all my questions and stayed way longer till he was sure I understood the vehicle I just punched. I would come back any time and also recommend this business's to anybody who is looking to buy a car.

Great customer service

It was great. Josh was very helpful

Excellent

The repair shop supervisor I worked with was very courteous and managed his position well. The dealership contact system outside of direct line numbers for the technician was a disaster. The number provided on the website will immediately prompt an automated message saying they prefer texting and hanging up. There’s no option other than messaging them. Once you get the automated text message, you respond with what service you are requesting and never get a message back. You text back once a day for 3 consecutive days and finally get a response. The response asking what they can help you with, then proceed to ignore the messages for days or never respond at all. Again, the 1 on 1 interaction with the supervisor was satisfactory while the contact structure for the dealership was unsatisfactory.

Fast express serv

Very friendly, helpful and willing to work with us on everything.

Very helpful staff. No heavy pressure. There seemed to be a genuine desire to get us the vehicle we wanted at a price/payment/coverage that we wanted.

Your tech did not screw the oil plug in tight. I did not discover it until I had 6 foot by 3 foot oil spill on my garage floor- it is now two weeks later and I am still trying to clean that up. That was a Sunday, I drove. 7 miles to your garage only to discover no service people there on Sunday. I drove out on Monday and your people put oil in. I went to a different garage and they tightened to oil plug.

“REQUIRED”??? On a volunteered response? Goodbye

Waiting time was fine

Quick in, quick out, fair price, competent sales person, absolutely no hassle

Rose and Jerry were great and very helpful, thus the reason for the 5 stars. Although if there was a specific question about management, I would’ve given no more than 3 stars. I wish there was a little more communication from the back office. I had asked to speak with management during negotiations and unfortunately they never showed their face. I didn’t get a congratulatory handshake from management either. Doesn’t really look good on the dealership

I’ve already done my homework so I knew all about the vehicle. But the salesman didn’t bother to give me any details.

Great Service, knowledgeable staff and not slow.

Brantley was amazing and got us exactly what we were looking for. Helped save us a lot of time with the trade in.

They do good work

Went in knowing the truck I wanted to purchase. They were great in getting me that exact truck.

Helpful and friendly

Shane is a friend and treated me awesome. First class. That is why the five stars, because of him. To be honest I came in a few months earlier with the same issue, left my contact details after talking to another service agent and never heard back. That was disappointing. Returned because the issue with my parking break got worse. Other feedback would be I wanted to drop the truck off after hours but gates were closed. Would be handy to have an area outside where customers can park vehicles and walk in to the key drop. Overall good experience and love my 3500HD.

Rose was friendly and helpful. Also knowledgeable about the pickups that were available.

It went well. It wasn't busy and got right in.

Humorous and took care of my needs immediately!

This was a good experience, We settled on a price and I was out the door sooner than I thought. Salesperson was easy to work with and helpful.

As always great service at South Chevy! Great attitude from everyone there. Quality work at a decent price. I don't go anywhere else.

Great Job

Chris Johnson provided extraordinary service!

Fantastic help provided by Josh at the Service desk. Thank you !

Quick, great service.

The service department staff member was very courteous and polite.

Routine oil change and tire rotation. The service representatives we very friendly and helpful. Service was timmely and I was back on the road with a full system diagnosis and smiles. Thank you, Drais

It’s amazing y’all have good deals and your guys people are very nice and I would love to come back one day

Process was smooth

Fast service! No complaints!

My experience in your company It’s was great…

I thank the dealership with the quality of the service done. I recommend to friend and family. Josh the advisor was very informative and professional.

Positive.

Great Job

Mike was professional and friendly as always. Got vehicle service completed quickly.

Fast friendly affordable. Great service as always

Brantly did an excellent job !

Westley did not try to make an emotional connection with us to help with the sale. He was all professional, answered our questions and treated us with the respect we expected. Nothing makes us walk away from a vehicle sale faster than a salesperson who is portraying that they are interested in us beyond what our vehicle needs are. Westley exemplified professional salesmanship, was professional in his dress, conversation style and rapport.

Good customer service.

Sales person was very helpful,

Friendly customer service greeted with a smile! Vehicle service done in a timely manner!

Mike is great

Customer was Courteous and Efficient during my visit.

From the moment I drove up - Josh Cook took care of processing my car efficiently and expeditiously. He answered all my questions and concerns with clarity and patience.

Jerry was excellent from greeting to leaving after purchase!! He answered all my questions! When I wanted to compare vehicles side-by-side, he was most helpful in making that happen and making it easy for me to decide on the vehicle I was taking home that day!!

Felt like we’re being taken care of…

Oil change was handled efficiently and professionally.

The salesman was great. He was upfront about everything.

Salesforce are professionals. Thank you for an easy and smooth transition on a Sunday at that. Chris Johnson was a pleasure to work with.

I am very satisfied with the service I received. It would be nice if I could schedule my oil change since I’m from out of town. Other than that, I’m very satisfied.

I was met with a friendly smile as I got my oil changed

If Josh is in the house, I know I will be taken care of. He is always helpful and makes me feel important. He is sensitive to my needs and does all he can to make things right. He is knowledgeable, considerate, kind, and professional. He deserves an A plus, a raise, and lots of positive recognition.

Very pleasant experience from drop off to pickup. The service rep, (Mike) was professional and informative. Addressed my concerns and gave me a realistic time frame for work completion.

It was a long wait but it was ok

Always great experience with Shane and his team!

Great experience all around. From sales to finance, no issues and smoothly sailing. Christopher Johnson was a pleasure to work with.

Dawson did great got my truck in corrected the recall. Got me uber home and back to shop. Went super smooth.

Excellent purchasing experience from first searching for a vehicle to final purchase.

Went immediately direct to diagnostics and cost. At least troubleshoot when advising…sheesh.

Josh was great to work with. Answered all my questions. Will recommend to other people.

I have already emailed my terrible experience to the Lithia Cares email.

Everything was graet

Mike and crew did a great job getting me in for my oil change, and we're able to do a transmission flush all while I took a short walk. Great Service

Traded in a new truck with major engine warranty issues. Steve Freiss was extremely helpful and worked to get me into another vehicle as cost effectively as possible.

I stopped at AutoZone service as the check engine light came on. There was an issue with the coil and spark plugs. Brought it to Chevrolet of South Anchorage and asked to have those replaced as well as an oil change. The serviceman set it up. The mechanic asked if I’d like the valve cover replaced as well. I agreed and my suv was repaired in no time. I am very happy with the service received and the work that was done. Thanks to Shane and the mechanic.

No complaints

It was a great buying experience!! Will return!

Shane was the best! My car had a manufacturing defect that tore up the exhaust system. Shane got my car right in and got new parts ordered right away! He communicated with me every step of the way and let me know when the parts arrived and even set me up with a loaner car while mine was being serviced. What a God send, not having to worry about how to get to work or doctors appointments while my car is being repaired! They had it back to me very quickly and Shane was great and had everything ready for me when I came to pick it up. I was on my way to a wedding that day and Shane did his inspection quickly and had my car right out front for me and nice and clean and 100% covered under warranty! 10/10 and thank you Shane!

Went in for an oil change. Prompt service. The folks there were very nice.

Your Sale staff was very helpful, efficient and a pleasure to do business with. I can't say the same thing about your Finance department. I had no problems with the individual, but I took issue with the offering of your extended warranty. It was either sign and take it now because once you leave you no longer have the option of signing up for it. Talk about coercion. Even though I elected initially not to take it I did the math and cost of repairs I did sign up for it, But not totally happy. I suggest that you give the buyer a week to make that decision. Yes, you might loose some customers to the other warranty services but I believe that you would gain so much more. John P. Watson Anchorage, AK

Chris Johnson was a very professional and helpful sales associate

Overall a good experience

Very helpful

The service is good I like that I don’t have to make an appointment and they get the work done fast

Great experience

Mark and James was wonderful. Outstanding service~ Mark explained the finance process very well and James was very helpful. Loved the efficiency. Would recommend to family and friends.

Went through the Express, quick and easy…

Dropped off my truck for an oil change. Got in quick with no hassle

I had a wonderful experience buying my new car! Josh was very helpful, knowledgeable and pleasant to work with!

Service was quick and easy. Employee was very nice and kept me informed.

Friendly and efficient personnel. Always a pleasure to deal with them.

They emailed a status report on the vehicle inspection and health. They marked that my air filter and cabin air filter may need attention soon. I don’t this curious as I changed both of my filters 2 days prior to getting my oil changed. This makes me assume they don’t even look at the filters, they just mark I need one and charge me accordingly if I agree to have them change it. Or is it standard practice to mark as needs attention regardless of condition? If that’s the case, why is it even an inspection item?

Was will to work a deal with me

I had a great experience, was out the door in under two hours, start to finish.

Mike in the express service lane is awesome. He's always helpful and takes the time to look up something or explain something.

There was no information about brakes,tires, did you stop doing the vehicle inspection?

Here are the facts. I had an appointment for a Monday. My vehicle wasn't seen util Friday. When my vehicle was seen, the estimate was about 2.5 times the cost of the parts and the typical labor rates. This cost my wife 4 more days of lost income in addition to the day she took off for the scheduled appointment. Apart from that, Josh gave me a great restaurant recommendation.

Everything went smoothly.

Awesome staff, first time feeling like I wasn't pressured or hassled to make a purchase. Thank you.

Came in for an oil change and to have winter tires put on. Everything went smooth

Faster than the first time I bought my truck 10 years ago. My saleswoman Mel, was AMAZING!

Very knowledgeable sales rep.

My first visit there went really well. Dropped off my vehicle in the morning and they gave me an Uber to get home. Was notified once the vehicle was done and asked if I wanted an Uber back. Vehicle was ready and in front of the dealership when I arrived. The customer service was great, and the vehicle was returned in good condition. Compared to other dealerships I definitely recommend going to this one.

excellent

This is the first time I've bought a new car sight unseen. When I called checking on the 2026 tahoe at Chevrolet of South Anchorage, I ended up talking to Jerry and he did a great job answering my questions. When it came time to finance it Isaac did a great job with that. I can't wait to see the car and drive it.

The salesperson was very polite and professional, helped with a problem i have that still needs addressed.

I had them change my oil. They forgot to put my oil sticker in the window, which confirms the next time I need to change my oil. This is the second time in a row and even before I walked out the door I asked the lady I said did you put the sticker in my window? She said yeah they should have when I went outside to check my vehicle. I confirmed they did not. They also did not check tire pressure and when I asked if my coolant was checked, she told me that they do not do coolant there. I was under the impression when you get an oil change check your tire pressure they check your coolant and all your other fluids to make sure that they are full or if they need to be addressed, but they did change my oil

Sales person answered ever question plus he was instrumental in getting a 500.00 military discount

Very well detailed reports about my vehicle.

Brantley combs was an excellent sales man

I waited 4 hours for an oil change

My salesman' Chris was was professional and knowledgable he explained everything and made it very easy to go through the process. Very impressive!! Mark in finance was also awesome.

My power steering went out on my 2014 Chevy Silverado 1500. Truck is still at the dealer waiting for repair. I don't know what the hourly rate is (maybe $250/hr), but I only went to the dealer because my auto shop (located a 4-hour drive away) said my power steering module needed to be reprogrammed and they couldn't do that. The initial dealer estimate was $500 to diagnose the problem. The subsequent estimate is $1,700, and I'm not sure of the breakdown in diagnostics, the module part, and labor to replace the part. I've generally liked this truck since purchasing in 2014, but numerous parts have failed in the past year and I'm now wondering about a replacement that will last more than about 10 years.

Always awesome service with Mike. Good all the way around.

Shane keep me advised on the status of repairs

Clean and friendly

Relaxed

All four rotors on my 1500 Silverado where warped? Only 40k miles on this vehicle, how is this possible? I have talked to other owners of this same year of truck, and many have had this same problem. The price tag to repair was $2800.00. This is crazy!! The dealership folks were great, service in a timely matter. Also, oil change and tire rotate. But when I left now I have a tire service warning light barking at me every time I get in the vehicle. They said bring it back in and they would trouble shoot. Tire is just fine. I live an hour away from the shop, not so easy to just go leave the vehicle for an unknow amount of time for small issue that should have been addressed be fore it left the place...........frustrating.

Always a pleasure

The guys working the shop are great! Please make your website reflect the fact that an appointment for a specific time means your vehicle will be looked at that day, not necessarily the appointed time. I would have planned differently had I known this.

Chris Johnson was great to work with. He answered all of my questions and was very helpful while I took my time picking the truck I wanted to order.

Always fast and super friendly service

Great service and fast

Mike was professional and courteous

Very helpful, knowledgeable, always there to help with my needs.

Good work

Outrageous fee for merely changing oil and adding a small amount of DEF fluid, and adding about 5 lbs of air to each tire. Labor cost, must have been a physician doing the labor. Then getting berated by Mike for not waiting for him to get me, after I observed my truck was done and parked outside. I had advised him I needed to get to hospital where my wife was. I doubt I’ll ever buy another vehicle or go back for Service after this experience !

It was great, although I came with out an appointment and in the afternoon I was still able to get serviced with a much needed oil change.

N/A

Shane kept us informed about the progress

Great Express Lane Service - Thank You

My recent visit exceeded my expectations. I purchased a 2025 Chevy Trax RS from South Anchorage Chevrolet last year and love this vehicle. But I was a little disappointed when the back up camera failed. Called the service department and Kimberly D. scheduled me to drop the car off for the repair. She scanned it with her diagnostic device and found that the issue was an internal short that caused the malfunction. She expedited the delivery of a new camera and installed it the next day! Thank you Kim, you’re the best! Very satisfied, Ella Velasco

i drove in from Kenai mike got me in for my service job well done!

Service was done in a timely manner.

Had an appointment, still took 8 days to get vehicle back. Took 4 days to get a loaner vehicle ridiculous. Didn’t fix the issues, just reset the computer codes instead of looking into why this happens every winter. There is a computer issue and a recall needs to happen. I’ve Shay’s been a Chevy girl but not again, traded it in for a Huyndia

Mike Williams was exceptional and very efficient

I have been thinking about a getting a new truck and a pal sent some pics of a new Chevy he bought in another state which led me to look closer at Chevy trucks. After taking a test drive in Anchorage, I was very impressed with the vehicle and began to talk price with the dealership. A deal was met and now I own a 2026 Silverado 1500 Custom. May not be the fanciest truck out there in the Chevy lineup but it fits my needs and I certainly recommend that anyone searching for a vehicle reach out and go visit the folks at South Anchorage Chevrolet.

Friendly staff

I only came in for an oil change, they were busy but the techs were still friendly and helpful

Left truck overnight they did good

It's always a pleasure to see Kim, Mike, Dawson & Shane... they're very good at what they do.. .

I was very happily satisfied with my experience and the results. The sales team I dealt with were very patient with me. Chris Johnson was great making sure all my questions were answered. I have no problem sharing my response without my last name please.

Good work

I really like and trust your service

The service was quick and they checked the air filter and changed that out.

Was great

2018 chevrolet colorado, had a broken cooling line, they were able to get it in without an appointment, looked at it and replaced line in the time frame they told me, kept my informed of the progress (was a little more expensive than i had anticipated) . Addressed another issue not related to the cooling line. Everyone i had contact with was friendly and helpful.

Service Department staff was courtesy and completed service in timely manner.

Was satisfied with customer service and timely work

Everyone was most polite and helpful giving attention to my needs!

Politely greeted, the wanted work was discussed and was finished promptly within expectations

Oil Change went Flawlessly. On time and fast return !

The service advisors here are some of the rudest I’ve ever seen. Not only with how I was treated but I also watched other customers be treated poorly while I was being helped. Will not be coming back.

uneventful but totally satisfactory

Good work

professional

Chris was awesome he answered all our questions and followed up days later to make sure we were doing well and got all the extras that were back ordered. Thank you

I left several message, never heard from anyone, finally called and got in touch with maintenance and they were very accommodating to get my Corvettes in on days where no rain was forecasted. Good job!

Informative salesman. No high pressure sales or finance techniques (thank you!). Salesman worked diligently to make sure I was able to get all possible deals and discounts. Finance guy got me a solid interest rate and tailored the warranty to match my needs.

Pleasant, informative and helpful.

Well over priced!

Efficient and friendly service.

Good work

It was fast and easy.

Good. Thanks for doing the service of my car..

Most of it was great. I wanted to make sure that the truck I purchased had the max towing capacity when I made my purchase. I asked the sales man I got a truck in a different color would they be able to put the max towing capacity package on it and he said he didnt think that would be an issue. I tried to stress the fact that I wanted the max towing capacity @ 7700lbs but was sold a truck with the lower 3500 lbs. I am happy with the truck but would have made a different selection if I would have known that I could not get the 7700 lbs package on the truck I signed for. A little disappointed in the salesman not having that knowledge to inform me after I explained several times that I wanted to make sure I was able to pull the 7700. He sold me a hitch and receiver package that is backorder instead.

Car was done much sooner than anticipated. Staff was polite and helpful

It was good.

Had my routine oil change, discussing with your rep, I saw that it was time for the differentials and transfer case oil to be changed. Everything was done in a timely fashion

Sales associate was attentive and did a good job.

Sales person was great

First time buyer, loved the hospitality got me motivated to get what I need for the new vehicle. Answered any questions

Mike Williams got me in and out in a timely fashion, very polite and professional. I’ll only go to him.

Bought a new truck and the entire experience went smoothly and was very timely.

The individual that checks you in and out is absolutely fabulous. She is both professional and personable.

Nice, friendly.

Great experience

Great service

Dawson, our service rep, was amazing. Our car was there for over a month waiting for parts and he was in communication with us frequently to let us know the status. We could only get up there on a Sunday to pick the car up and he made sure he gave the keys to the sales department since the service department was closed. He is a great asset to Chevy of South Anchorage.

Mike is always great. Kimberly was also awesome.

It was GREEEAAAATTTT

Shane was very communicative and easy to work with.

Took 4 hours when I had an appointment. Staff were very rude and I feel like I got overcharged

My customer service was excellent and Mike was polite and helpful I will bring my other chevy trucks and cars to be worked on any time!

Mike and staff was awesome

Dawson was so helpful and kind. I appreciate his patience and explaining things. And getting the job done efficiently

Satisfy

I always appreciate the timely return of my vehicle. And up front information. Very enjoyable experiences. Thank you!

the oil change was done with in 30 minutes and everything was check.

My sales person was wonderful. I was not happy about my trade-in offer though.

Very clean, professional transaction.

Very fast and helpful service.

Lot faster process than I experienced before

Mike takes good care of me every time he deserves a raise

Was good

Overall great experience.

The experience was amazing took less than a hour staff is very helpful I had fun with the sales person all together that’s what a car purchase is supposed to be like enjoyable

Joshua burt and Chris were very helpful and friendly. The fnance officer was very helpful. I think you have a great team working there. Richard Fairbanks

staff was knowledgable and friendly. parts took a long time to come in after diagnosis. The wait for diagnosis was over 3 weeks and no loaner car was offered. The diagnosis was not complex troubleshooting , they need more staff top get to customers in a reasonable amount of time or more loaner vehicles for people with brand new cars that are broken.

Fast and kind service

Mike in Express got my truck in and out.

Always very straight forward and kind.

Mike always takes care of me and my Truck.

The staff were quick and efficient.

Fantastic service

I brought my vehicle in for diagnosis of 2 minor issues. When the quote for repairs was too expensive for me at the moment, I declined to have repairs done at this time. I was subsequently charged $500 ($250 per issue) for the diagnostic. My truck was only at the shop for a couple hours. The multiple diagnostic fee practice seems predatory and I was really disappointed because I declined the repairs to save money, but was hit on the back end with exorbitant fees. I expected to pay a diagnostic fee, but I never expected to pay $250 per issue.

I really wish that texting was convenient and staff was more responsive when it comes to servicing my car or at least a phone call would be nice too. The automation text also tells me how I can text my concerns with you guys and you’ll respond, but you never do respond

Amazing experience

They treat me like a valued customer.

Great job

Josh was a great help in getting my truck in and keeping me informed on price and progress.

Kimberly is always pleasant and professional.

It was good

H

Quick. Comfortable.

Excellent customer service from everyone.

Mike is awesome , always a pleasure to work with .

Needed a engine filter changed. Drove in to the oil change service area and it was completed. Thank you.

As before, Mike and the team did a great job

Great customer service.

James was very helpful and assisted us in getting into the car we wanted. Super fast service, getting us in and out in less than two hours.

Did good and didn’t have to wait too long. Coffee could have been hotter!!

Quick, efficient and professional experience. Thank you

I dropped off my truck and dealt with Mike Williams, and he called to explained what was going on and my options. He made the experience easy and seamless. He did a really good job.

Was in for oil change. Asked for them to check my tire monitor. 1 was out. Said the can relearn it to see if it fixes it. Said I needed new. $250 service. Didn't think to check before leaving. Mistake! Later I went to check to have all 4 of them out! Don't understand how checking 1 of them messed up the other 3? So know another trip to the dealership

Excellent service

Looked somewhat unprofessional optically . But they did a good job

the service was quick! which was good thank you!

The staff was very helpful.

X

went great mel was great

Everyone was friendly and helpful and my salesman Chris was amazing. The financial part of it went smoothly and the detailing went well. Chris explained everything about the vehicle before we drove away. There was no pressure in this process.

As always, the guys are very accommodating, very professional, explained every single issue they found in my truck and took care of it ASAP. Thanks to Dawson he is very helpful.

Brentley Combs did a wonderful job and I love my new car

Techs were unable/unwilling to fix communication/electrical issue with my car! MPH indicator on screen is not working/communicating with Google Maps

Professional - courteous - prompt

Fast and done well

Great customer service as always.

Mike and the service crew are amazing! I really like that they email and text when they find something during he inspection. I was able to add more services to my oil change and it helped my vehicle run smoother

Great work everyone, always providing timely professional services, thank you!

The staff were friendly and helpful. Service was quick and communication was spot on.

I brought my truck in for a lifetime oil change. Mike was honest and told me it would possibly take three hours. That was fine as it was around lunch and I had appointments. I had arrived back at the service center and the truck went in after that. The person that changed the oil and Mike were nice and did a good job on the truck. Thanks

Great excellent

Shane was great and very easy to work with. Answered my questions and kept me in the loop as my truck was there for 6 weeks.

Sysee was a pleasure to work with. She didn't talk over me or push extra stuff i didn't want or ask for. Was very helpful wish more sales people were more like her.

a

Thorough, professional, courteous, knowledgeable, and personable. Overall a great experience.

Gerard is our go to Chevy Sales person- we come from the Valley just to meet with him. This is our second vehicle we bought from him and it’s hands down a great experience every time! 10/10!

Mike at Lube Express communicated very well with me. Letting me know my oil service was done and recall completed. His crew also found a water pump leak and they immediately ordered the necessary parts and let me know. He then continued to contact me with updates and finally called when my truck was fixed. Very impressed on how he handled my truck servicing. Made me believe in Lithia Chevrolet again.

The website needs to be updated. You can schedule a service on the website, but when you get to the dealership it is first come, first serve. Also - the texting thing for call backs doesn’t work. I never got texted back for over a day.

Christopher was great! Made the buying car process very smooth and painless. He had addressed all our needs and concerns. Great guy! We did appreciate him.

Awesome, they had my trucks transmission fix and back on the road in under two weeks. Great customer service. Can’t complain. Thank you South Anchorage Chevy.

Painless, easy drop off and pick up

Knowledgeable, courteous staff!

Dealership repaired a motor on the driver side running board. Shane was the intake service rep. He quickly got me checked in and then communicated with me over the next few days regarding repair and expense. Good service and communication repair was a little pricey. But over all the service was five star.

Shane was great. My truck was in and out all fixed much faster than I expected.

Professional

It was quick and fast

Josh Cook is amazing! He was sensitive to my needs, he did not rush me, he kept in touch with me about what was going on with my car, and he provided me with very helpful information about renting a car while mine was in the shop. He is very thoughtful and kind, and I am lucky to have him in my corner.

Steve did an awesome job, answered all the questions I had about the vehicle and made the purchase process easy and a pleasant experience.

Shane & another rep were prompt, and professional, as I checked in for an oil change. I was in and out within 30 minutes. Shane also schedule an appointment for me to return to have my running boards looked at. 5stars

Great

Thanks Steve to help me to get deal and show me everything on the car I bought. He give time to us... Thanks

Great customer service by Mike

Mike is awesome as always, he takes care of customers!

everyone was very nice

Took my vehicle in for an oil change & wheel/tire rotation, ended up with a $665 bill for additional recommended services. They tried to make me buy new TPMS sensors until I told them that the ones that were on it, worked fine when I dropped it off. I don’t understand why they want to screw me over when I come to them for business.

I was there just to browse at used vehicles and wasn't really ready to purchase. Brantley Combs was amazing and he found me the right price and helped me get the best money for my trade in.

Associate Dawson has the Best Customer Service I have ever experienced. Incredible Associate.

Everything went great. Two things that would have made it better are: 1. The truck was not washed and detailed when I took ownership, merely rinsed off. 2. The tank of fuel was not topped off, but was 3/4 tank Small details, that would have made me happier. Otherwise, Steve was pleasant to work with, and Isaac made the paperwork part go quickly.

The oil change guys are ALWAYS on point. They let me know if they see anything that they are concerned about. Kind, likeable, knowledgeable never harsh or rude. We'll done guys!!!

As usual service was good. Mike is an excellent service advisor. Very professional and communicates all options very well.

very helpful and quick service no issues with service

great service quick and reliable good price for service freindly tech and staff

Josh Cook and the technician were amazing in helping with my situation, thank you!

Job weel done

Patrick Dunlap Outstanding customer service! He helped us find the perfect car and showed us several different options to make sure we chose the right one. From the start, he treated us like family rather than just customers, which made the whole experience comfortable and enjoyable. He made us feel confident about the car we were purchasing and took the time to answer every question we had. If he didn’t know the answer right away, he made sure to find the right person so we got accurate information. We truly appreciated his honesty, patience, and dedication to helping us make the best decision. Highly recommend!

Great service to take care of my vehicle.

Girard was very professional and informative

Our salesperson, Jake Lyons, was great. We called ahead to let someone know we were coming to check out a specific truck; Jake took the call. When we arrived, the truck was at the front of the building ready to go. He was quick with the paperwork (or at least as quick as the paperwork would let him be 😆). He was extremely personable, kind, and not pushy. We would definitely buy another vehicle from him.

Steve .... was very straight forward and helpful. We'd had bad experiences with dealerships being sneaky, hiding extra fees and services before. He laid it all out for us with full transparency, that gave us peace of mind to move forward. It made the stress of buying a brand new car, after only driving used previously, minimal.

Superb service management and coordination with timely R&R of corroded step rails. In and out in two hours. Genuinely appreciate Shane’s exceptional customer focus and professional communication skills. This was vehicle service done the right way, start to finish. No one does it better!

Steve was very patient, informative, and pleasant to deal with.

Quick response and appointment availability

This is a “first come first serve “ shop..this is not right. There is no ability to schedule and NO ONE should have to show up 2-3 hours early before they open to get serviced. If I had known this when I purchased my car, I would not have. I would have searched other dealerships and my first question would be, “how do you handle your service department scheduling.” No more vehicles will be purchased from Anchorage Chevrolet for this reason.

Steve Friess made my experience easy and enjoyable. He never forced his opinions upon me, just to ensure that I got the vehicle in the end that I really wanted. My trade-in experience was top-notch from the start and really appreciated. I would highly recommend this dealership for award winning customer service!!

You had my Truck since the first of February. When you called and said it was ready I picked it up and didn't get 10 miles and the check engine light came back on and after paying 4500 dollars it cost me an additional 1370 dollars because your tech didnt do a comprehensive quality check the first time. I will not bring my vehicle back in to your shop for service. Additionally it appears I was charged for an oil change when I paid for life time oil changes when I purchased the truck.

It was good

Excellent service and very easy going sales team.

Quick changing oil and let me know what needs attention

Everything was quick and straight forward

It went good, i was able to drop it off at the end of the day and ready first thing in the morning