545 Reviews Found
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Confirmed Sales Customer
Mr. Friess at the Southside Chevy Garage helped me navigate a complicated, emotionally draining experience with the highest level of professionalism. He was kind and patient, helped me through what I thought would be a complex, grueling experience. I cannot thank you enough for working with me.
Michelle F.
ANCHORAGE
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Confirmed Service Customer
I was warned that the dealership was “a little behind” my truck was there for almost 4 months. During the winter when I needed it most. I was not told ahead of time that you were that far delayed. I always was not told that once my truck was diagnosed I couldn’t take it anywhere else without towing it or it would void the warranty, essentially giving me no options to go somewhere else faster. I did not receive responses to many of my texts asking the status, I called many times and would be on hold for 20 minutes.
Taylor A.
ANCHORAGE
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Confirmed Sales Customer
The salesman listened to what I wanted and helped me with my decision by answering all the questions I had
Deborah B.
EAGLE RIVER
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Confirmed Service Customer
You guys are very busy, but got both our vehicles done in a timely manner.
Robert V.
ANCHORAGE
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Confirmed Service Customer
Again outstanding service. I needed a battery installed and I already purchased the battery from Batteries Plus. Turns out many will not install a customer supplied battery. Not only did you install it for me, you offered same day service, and got it done in just a couple hours. So far, my experience with service at Chevrolet South Anchorage is 5 star all the way.
Marcus R.
ANCHORAGE
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Confirmed Service Customer
It took almost three hours to get an oil change and they forgot to put the sticker on my windshield.
Patrica B.
ANCHORAGE
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Confirmed Service Customer
Great. I came to schedule a service appointment and they simply fixed the problem right there and then.
Forrest N.
ANCHORAGE
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Confirmed Service Customer
Michael Williams is fabulous to work with. I had a tire issue which caused me much concern in our dep cold snap. He personally checked it out. I chose to get new set of tires; he provided four estimates. I had appt a few days later and all was great. Thank you!!!
Vicki A.
ANCHORAGE
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Confirmed Service Customer
Shane with Service Dept was very helpful in getting my car in to be fixed.
Abby B.
ANCHORAGE
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Confirmed Service Customer
Vehicle was fixed same day as instructed by service department
Brian E.
ANCHORAGE
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Confirmed Service Customer
South Anchorage... My experience with the Service Department is Positive & Exceptionally Satisfactory... I had an Awesome Service Advisor...Her name is Kim... She was very knowledgeable concerning my 2019 Denali Truck Issue that I had... I want to Thank all who was Involved with the repair that was needed for my Denali Truck... Dorthy Bates
Dorthy B.
ANCHORAGE
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Confirmed Sales Customer
Overall this was a very frustrating, almost 7 hour ordeal. We came in with a preapproval in hand and identified the truck we wanted immediately. Getting the final numbers determined was incredibly frustrating and took multiple salespeople back and forth between us and "the main money guy" in the back until we were aligned. Two different salespeople could not explain how the main guy came up with his numbers. Once we finally were on the same page, they came back and said our bank approved us for everything except $900. Upon calling my bank (CU1) they said that was incorrect, that Chevy had sent over an incorrect amount and they approved the entire amount Chevy had sent - so Chevy had to send another (corrected) amount. The salespeople were polite and kind, but no one really seemed to have a full understanding about how the paperwork, the numbers and the overall process worked. Very frustrating and time consuming for us. Happy with the truck; but thankful we don't have to buy another vehicle again anytime soon.
Jayson W.
ANCHORAGE
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Confirmed Service Customer
Staff were very helpful, kind and professional. The repair was done quickly.
Brenda A.
DILLINGHAM
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Confirmed Service Customer
Always happy, When Shane tells me it will be done it's done!! This time faster than I thought! Great job!
Joseph C.
ANCHORAGE
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Confirmed Sales Customer
First, I would like to say that my sales representative Jameel is and continues to be a class act, he is extremely bright and understanding that a new vehicle purchase is an extremely important to an individual. It is usually the second/third largest investment a person makes. This review has no bearing on Jameel but rather the inability of the Dealership to communicate and concisely resolve a terrible buying experience. January 26th, 2024 was supposed to be an exciting day, I sold my previous family vehicle and decided to upgrade into the 2024 Chevy Silverado 1500. I was beyond excited because this was the 4rd vehicle I was purchasing from Chevy South Anchorage and based on my experience of service and quality I was confident that my buying experience was going to be similar to my previous purchases. The vehicle I selected was on the lot, when Jameel tried to bring the vehicle upfront for me to inspect, it was dead and had to be jumped. Understandable considering Anchorage had a weeklong cold snap with negative temperatures and the vehicle may have been sitting on the lot for a bit. Once jumped, I inspected the vehicle and found that it was perfect for me, Jameel brought the vehicle around back and prepped it while I completed financing. However, the vehicle wouldn’t start again, and I was told that it was cold and we will swap out the battery and assured everything was good with the vehicle. After the transaction was completed, I was able to drive the vehicle off the lot and finish family activities for the rest of the day. The following morning, I tried to start the vehicle to take my son to hockey and found it was dead yet again. I called the dealership who sent a tow truck to my house to pick up the vehicle to have it inspected again. Throughout the day, Jameel kept in contact with me through text and informed me their new inventory technician had inspected the vehicle and found no issue, I was then questioned if I left something on in the vehicle that could have drawn the power from the battery, to which I replied “No”. Into the early evening, I was told the car wash may have disrupted something and the vehicle was placed into warm storage to thaw out. That evening, January 27th, 2024 Jameel had informed me that is was starting without issue and the vehicle had been set to factory settings by the technician. It was apparently starting without issue. Jameel and I discussed leaving the vehicle in the yard as I didn’t want to bring it home and have it not start in my driveway. The following morning January 28th, 2024 Jameel called to let me know that again, the vehicle was not starting. Frustrated beyond belief, I let Jameel know that I needed a vehicle, and this was unacceptable as the truck had 50 miles on it and I needed a vehicle for work on Monday, January 29th, 2024. Throughout the day Jameel did his best to communicate but I could tell that his hands were tied from the Dealership Management, all I wanted was the issue to be resolved or provided a temporary vehicle until the issue was fixed with the vehicle. You would think after spending $60K on a vehicle the Dealership would intervene on any issue with immediate resolution to protect their brand name, but for me, I’m still waiting for a service tech to call me this morning (January 29th, 2024) to even provide an update on my vehicle. As of today, I’m spending additional money having to Uber around town on my own dime. This is beyond ridiculous and a caution others. At this time, I’m discussing the issue with my attorney and will be considering action under Alaska Consumer Protection statutes if this issue is not resolved immediately. Maybe the dealership GM will step up and give me a call, who knows, maybe this survey will prompt them to do the right thing.
Nicholas O.
ANCHORAGE